Refund & Return Policy

Damages and issues 

We will do our very best to ensure each item is protected and secured to avoid damage in transit, but sometimes things happen unexpectedly. Please inspect order upon reception and contact us immediately at with proof (a photo and order number) if the item is defective, damaged, or if the wrong item has been received, so that we can evaluate the issue and make it right. 

If the item has unfortunately gotten lost in transit or shipping has been delayed, also contact us at

Exceptions / non-returnable items
Certain types of items cannot be returned or refunded, like custom products that cannot be replaced (such as special orders, commissions, or personalized items). Unfortunately, we cannot accept returns on sale items or no longer sold products.

We do not allow exchanges. If there are any issues with what was received or it is the wrong item, please contact us.

We do not accept refunds unless the product(s) received were damaged or they were never received (lost in transit). We do not accept refunds on delayed shipping times, or stolen/misplaced packages after marked "delivered" as that is out of our control.

We will notify once we’ve received and inspected the inquiry of an issue or complication, and state whether or not a refund is eligible. If approved, a refund will be automatically returned on the original payment method within 10 business days. Please remember it can take some time for certain banks or credit card companies to process and post the refund.