Shipping Info
Updated February 11, 2026
Handling times
Orders will be shipped as quickly as possible, but please allow 1-3 days after order is placed before it is sent out for orders that are directly handled by us. We use Printify for our art prints and merchandise; please allow 2-7 days after order is place for it to be shipped.
Shipping times and tracking
Options of USPS Ground Advantage or USPS Priority Mail shipping are included at checkout for orders directly handled by us. Ground Advantage shipping times are 3-7 business days. Priority Mail times are 2-3 days. On average, Ground Advantage shipping arrives very quickly; however, if needed to be guaranteed delivered quickly, Priority Mail is an option.
Sometimes bad weather conditions, labor shortages, and holidays cause extended shipping times. In extreme cases where the order is delayed weeks after expected delivery date, contact us and we will offer a refund on shipping costs or a discount code for your next purchase for the inconvenience.
After the order has been shipped, a tracking number will be sent via email (make sure to check spam/junk folder). For any questions about this please contact us at serpentinaart@gmail.com.
International shipping (outside of United States)
We are more than happy to do international shipping. Shipping costs will be provided at checkout once shipping address is entered. Any questions or concerns about cost of shipping rates please contact us at serpentinaart@gmail.com.
Shipping address
Please ensure that the shipping address provided is 100% correct, check and re-check! If the wrong address was put, please contact us before it is shipped. If we are alerted of an incorrect address after it has been dispatched, we are not responsible for the cost of replacing and resending the order.
Damaged and lost packages
Please see our refund & return policy for lost and damaged packages.
Mail theft
We are not responsible for misplaced or stolen parcels after it has been marked delivered by USPS, UPS, or DHL. Please report mail theft with the mail carrier where they can investigate the issue.